Legal Terms for Flower Delivery Orders in Dulwich

Terms & Conditions for Online Flower Delivery - Flowers Dulwich

Welcome to Flowers Dulwich's Online Terms & Conditions

Thank you for visiting Flowers Dulwich, your trusted partner for fresh flower delivery throughout Dulwich and surrounding areas. Our online Terms & Conditions are designed to provide clarity and transparency about your rights and responsibilities when using our e-commerce services.

By placing an order on our website, you agree to comply with and be bound by these Terms & Conditions. Please read them carefully before making a purchase. These terms apply to all orders placed by customers within Dulwich and the neighbouring localities.

1. Definitions

"We", "us", "our" refer to Flowers Dulwich, the seller and provider of flower arrangements and associated delivery services.
"You", "your", "customer" mean the person or entity placing an order with us.
"Products" denotes the flowers, bouquets, and related items available for purchase on our site.
"Service" means the ordering, payment, and delivery of flowers through our online platform.

2. Scope of Service

Flowers Dulwich offers an online flower delivery service primarily covering Dulwich and its surrounding areas. Although we specialise in delivering throughout Dulwich, some locations may be subject to delivery restrictions, which will be made clear during the checkout process. By placing an order, you confirm that you accept these terms as they apply to your location.

3. Order Process

3.1 Order Placement
To place an order, browse our online catalogue, select the desired products, and add them to your shopping basket. Follow the checkout instructions, providing accurate recipient and delivery details. You must ensure that all required fields are correctly completed.

3.2 Order Confirmation
Upon submitting your order, you will receive an acknowledgment detailing the items ordered. This acknowledgment does not constitute our acceptance of your order but confirms we have received it. Orders are only deemed accepted once full payment has been processed and we have confirmed dispatch via a further email or notification.

3.3 Delivery Instructions
Please provide complete and precise delivery instructions at the point of order. Flowers Dulwich is not liable for delays or errors caused by incorrect or incomplete addresses or insufficient recipient information. In cases where no one is available to accept delivery, we will attempt to leave the flowers with a neighbour or in a safe place, where appropriate, and will notify the customer accordingly.

3.4 Substitution Policy
While we always strive to provide the exact flowers and arrangements shown on our website, seasonal varities and availability may sometimes necessitate substitutions. Should this occur, we will ensure substitutions are of equal or greater value and similar style and quality, maintaining the overall appearance of the chosen product.

4. Pricing and Payments

4.1 Prices
All prices displayed on our website are in Pounds Sterling (GBP) and include VAT, unless otherwise stated. We reserve the right to amend product prices at any time without prior notice. Prices at the point of order confirmation are final and will not be altered for existing orders.

4.2 Payment Methods
We accept major debit and credit cards and other payment methods displayed at checkout. Full payment must be received before your order is processed and dispatched. By submitting your payment details, you confirm that you are authorised to use the selected payment method.

4.3 Payment Security
Your payment is processed securely using industry-standard encryption technology. We do not store your payment card details on our systems after completion of the transaction.

5. Cancellations and Amendments

5.1 Cancellations by You
You may cancel or amend your order, provided the request is received by us before the order has been prepared or dispatched. For same-day deliveries or orders placed shortly before delivery time, cancellations or amendments may not be possible. Contact us promptly with your order details to request a cancellation or change.

5.2 Refund Policy
In the event of successful cancellation before processing and dispatch, we will issue a full refund via your original payment method. Refunds may take up to 7 working days to appear in your account, depending on your payment provider’s policy.

5.3 Cancellations by Us
We may cancel your order and issue a full refund if we are unable to fulfil the order due to stock unavailability, incorrect pricing, or unforeseen circumstances that prevent delivery. Where possible, we will notify you in advance of such cancellation.

5.4 Non-Refundable Circumstances
Orders that have already been prepared for delivery or dispatched cannot be cancelled. Due to the perishable nature of flowers, we cannot accept returns unless the product is defective or not as described.

6. Delivery Policy

6.1 Delivery Areas
Standard delivery applies to Dulwich and its immediate surroundings. Orders for addresses outside our regular delivery areas may require additional delivery charges or may not be accepted. See our delivery information at checkout for details about coverage and associated costs.

6.2 Delivery Times
We offer same-day and next-day delivery options, subject to product and delivery area availability. Delivery times are estimates and cannot be guaranteed due to factors outside our control, such as adverse weather or traffic conditions.

6.3 Failed Deliveries
If we are unable to deliver due to circumstances such as incorrect recipient details, inaccessible locations, or absence of the recipient, we will attempt to contact you for further instructions. If redelivery is necessary, it may incur an additional charge.

7. Quality and Returns

7.1 Product Quality
We take pride in supplying the freshest flowers and high-quality arrangements. Upon delivery, please inspect your order. If the delivered flowers are seriously damaged, wilted, or otherwise not as described, contact us within 24 hours of receipt, providing photographic evidence where possible.

7.2 Remedies for Defective Products
If your claim is accepted, we will offer to replace the original order or provide a full or partial refund at our discretion. Remedies will be limited to the value of the original product ordered and delivered.

8. Liability

8.1 Limitation of Liability
Flowers Dulwich shall not be liable for any indirect, special, or consequential losses or damages arising from your use of our service or products, including (but not limited to) lost profits, data loss, or personal injury. To the fullest extent permitted by law, our liability to you for any direct losses relating to your order shall not exceed the total amount paid for the affected product or delivery.

8.2 Exclusions
We are not liable for:

Delays caused by events beyond our control (e.g. weather, traffic, public holidays, or third-party disruptions).
Delivery failure due to incorrect or incomplete delivery details provided by you.
Allergic reactions to flowers or plants. Customers are responsible for ensuring products are suitable for their intended use or recipients.

8.3 Force Majeure
We shall not be in breach of these Terms & Conditions or liable for any failure or delay in performance resulting from events, circumstances, or causes beyond our reasonable control.

9. Intellectual Property

All content on the Flowers Dulwich website, including text, images, product descriptions, and graphics, is protected by copyright and other intellectual property laws. Copying, reproduction, or use of our content without written consent is strictly prohibited.

10. Privacy & Data Protection

The handling of your personal data is subject to our Privacy Policy, which outlines how we collect, use, and store your information when you use our website and place orders. We are committed to complying with all UK data protection and privacy laws.

11. Governing Law and Jurisdiction

These Terms & Conditions and any disputes arising from your use of the Flowers Dulwich website and services are governed by the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the courts of England and Wales for the resolution of any disputes.

12. Amendments to Terms & Conditions

We reserve the right to amend these Terms & Conditions at any time without prior notice. The most current version will be available on this page. Your continued use of our website and services will signify your acceptance of the updated terms.

13. General Terms

If any provision of these Terms & Conditions is found to be unlawful, void, or unenforceable, that provision shall be deemed severed from the remaining terms, which shall continue to be valid and enforceable.

Any waiver of a provision of these terms shall not be considered a waiver of any other provision or of our right to require strict compliance with every term herein.

Notice for Dulwich and Surrounding Areas

These Terms & Conditions apply to all customers using our online flower delivery service in Dulwich and the neighbouring areas. Should you have any questions regarding your order, eligibility for delivery, or these terms, please consult our customer service team using the contact options provided on our website.

Thank you for choosing Flowers Dulwich for your online flower delivery in Dulwich and its surrounding communities.