Flowers Dulwich Accessibility Statement
Accessibility Commitment for Flowers Dulwich
Flowers Dulwich is committed to providing an accessible and inclusive online experience for all users. Our goal is to ensure that every customer in Dulwich, including people with disabilities, can browse, select, and order Flowers Dulwich arrangements online with ease and confidence. We continually review and improve our website to make sure it serves customers with a wide range of needs, preferences, and technologies.
Our Accessibility Standards
We aim to align our website with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These guidelines outline best practices for making digital content more accessible to people with visual, auditory, motor, and cognitive disabilities. By following WCAG 2.1 AA principles, Flowers Dulwich works to create a user experience that is perceivable, operable, understandable, and robust for as many people as possible.
Our focus on accessibility helps ensure that all Dulwich customers, including those using assistive technologies, can complete everyday tasks such as browsing bouquets, reviewing prices, and placing flower delivery orders without unnecessary barriers.
Screen Reader and Assistive Technology Support
The Flowers Dulwich website is designed to be compatible with commonly used screen readers and other assistive technologies. We work to ensure that essential information, such as product names, descriptions, prices, and delivery options, is correctly structured and announced in a logical order for users relying on screen readers.
We use descriptive text for images where appropriate so that customers who cannot see the images can still understand the content and make informed choices. This helps all Dulwich visitors navigate our flowers selection and complete online orders effectively, regardless of how they access the site.
Keyboard Navigation and Site Structure
To support users who cannot use a mouse, the Flowers Dulwich website is designed to be navigable by keyboard alone. Interactive elements such as menus, buttons, and forms can be accessed and activated through standard keyboard commands, helping ensure that users with motor impairments or alternative input devices can move through the site efficiently.
Clear headings, consistent layouts, and intuitive pathways are used to help users find information quickly. This structure benefits everyone, especially those who rely on assistive technologies or who prefer a streamlined, predictable browsing experience.
High Contrast and Visual Clarity
Flowers Dulwich recognises that many users benefit from strong colour contrast and clear visual design. We use a high contrast palette where possible to improve legibility for customers with low vision, colour blindness, or other visual impairments. Text, buttons, and key interface elements are designed to stand out clearly from their backgrounds.
We also work to ensure that important information is never conveyed by colour alone. By combining colour with text labels, icons, or patterns, we help ensure that Dulwich customers can understand and interact with our Flowers Dulwich content even if they perceive colours differently.
Ongoing Improvement and Testing
Accessibility is an ongoing process, not a one-time task. Flowers Dulwich regularly reviews the site for potential accessibility barriers and makes improvements where needed. We aim to test features and updates using a variety of devices, browsers, and assistive tools to confirm that essential ordering functions remain accessible.
As we introduce new flower collections, seasonal offers, and service features, we strive to keep accessibility at the centre of our design and development decisions. This helps ensure that all Dulwich customers can continue to order Flowers Dulwich online in a straightforward and inclusive way.
Contact for Accessibility Feedback
We welcome feedback about the accessibility of the Flowers Dulwich website. If you experience any difficulty using the site, encounter a feature that is hard to access, or have suggestions on how we can improve accessibility, please contact us through the usual customer service channels listed on our contact or customer support page.
When you reach out, it is helpful if you can describe the page or feature where you experienced an issue, the type of device and browser you were using, and any assistive technology involved. This information enables us to investigate and address the problem more effectively, helping us ensure that everyone in Dulwich can enjoy a smooth Flowers Dulwich online ordering experience.
Continued Commitment to Inclusive Service
Flowers Dulwich believes that accessibility is essential to providing excellent service to all members of our community. By aligning with WCAG 2.1 AA guidelines, supporting screen readers and keyboard navigation, and maintaining a high contrast, user-friendly design, we aim to make our online flower ordering experience inclusive and welcoming.
Our ongoing commitment to accessibility reflects our dedication to serving every Dulwich customer with care and respect, so that ordering Flowers Dulwich online remains convenient, clear, and enjoyable for all.
